Delivery & Replacement Policy
This page explains how delivery works and what to do if there is a problem with your order.
Delivery area and charges
- Delivery within Mira Road is free on orders above ₹1,000.
- Orders below ₹1,000 within Mira Road, and orders outside Mira Road, carry a delivery charge. Call +91 99677 56680 to confirm it before ordering.
Order confirmation
After you place an order on the website, we call the mobile number you provided to confirm the items, the address and the delivery time. Please keep your phone reachable.
When you receive your order
Check the packs on delivery. Frozen items should feel hard and cold. Put them into the freezer promptly. Our guide to storing frozen chicken has tips.
Damaged, thawed or incorrect items
If an item arrives damaged, thawed, or is not what you ordered, call us on +91 99677 56680 as soon as possible, preferably the same day, and keep the packaging. Please do not refreeze or cook the item before speaking to us. We will review the issue and arrange a suitable resolution.
Cancellations
To change or cancel an order, call us before it is dispatched. Frozen products are handled with care, so we may not be able to change an order that is already out for delivery.
Contact
BURAAK FROZEN FOOD, Shop D-5, Al Farooq Apt, Western Park, Kashimira, Mira Road East, Thane – 401107. Phone: +91 99677 56680.